Support ThatActually Helps

Proper Assistant plus experienced specialists — always available.

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Proper Assistant

Get fast answers, safe fixes and instant clarity.

Client Panel

Email Support

Detailed answers for complex issues.

support@proginter.com

Priority Support

Critical issues go straight to senior specialists.

Contact Team

Common Questions

How fast can I get a server online?

Setup begins immediately, and full hardening with monitoring completes within 24 hours. You can start exploring the panel right away.

What does managed include?

We handle security patches, monitoring, backups, issue resolution and expert guidance so you can build without firefighting.

What can Proper actually do?

Proper answers questions, provides technical support, diagnoses and fixes server issues, delivers service and support, and can advise on suitable plans.

Does Proper replace specialists?

Proper is an expert in its own right, but it has limits too. It can solve most problems, and when something's exceptionally complex, it consults our specialist team.

Is DDoS protection included?

Yes. Multi-layer protection against DDoS attacks is included in every plan at no extra cost.

How are backups handled?

Automatic daily backups plus on-demand full or partial backups you can trigger anytime. Fast, simple restore through the panel.

Do you migrate my existing site?

Yes. We schedule a window, copy data, verify integrity then switch DNS with minimal downtime.

What if something breaks at 3 AM?

Our monitoring catches issues instantly and specialists begin fixing — you wake up to a clear summary instead of an outage.

Can I scale later without rebuilding?

Yes. You can increase CPU, RAM or storage with minimal or no downtime, depending on your plan.

Do I get SSH access?

Yes — at the site level, with key management, IP restrictions and session controls via the panel.

How fast is support?

Average first response is about 30 minutes, with priority issues handled immediately.

Can I request a manual backup?

Yes. Create full or selective backups in the panel anytime before risky changes.

Where are your data centers?

Core infrastructure in Israel with optimized global reach. More locations coming soon.

How do you handle security patches?

Regular patches during quieter periods, critical fixes deployed immediately after validation.

How do I report abuse?

Email abuse@proginter.com with relevant details and we'll handle it quickly.

Can you help with DNS & SSL?

Yes. We prepare records, guide you through DNS transfer and automate certificate renewals.

Meet Proper — Support Assistant

Always Available

Never sleeps, ready when you need help.

Safe Actions

Executes approved fixes and reports back.

Plain English

Explains issues without technical jargon.

Need More Help?

Jump into the panel or reach out — we respond quickly.