Support onAnother Level
Proper is ready the moment you ask. Backed by our team who sweats every detail — around the clock.
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Common Questions
How fast can I get a server online?
Your VPS setup begins immediately, and full hardening with monitoring completes within 24 hours. You can start exploring the panel right away.
What does managed include?
We handle security patches, monitoring, backups, issue resolution and expert guidance so you can build without firefighting.
What can Proper actually do?
Proper answers questions, diagnoses and fixes server issues, performs management tasks, and can advise on suitable plans.
What if Proper can't solve it?
Proper handles escalation automatically - it flags the issue and makes sure it gets resolved.
Is DDoS protection included?
Yes. Multi-layer protection against DDoS attacks is included in every plan at no extra cost.
How are backups handled?
Automatic daily backups plus on-demand full or partial backups you can trigger anytime. Fast, simple restore through the panel.
Do you migrate my existing site?
Yes. We schedule a window, copy data, verify integrity then switch DNS with minimal downtime.
What if something breaks at 3 AM?
Our monitoring catches issues instantly and our team begins fixing — you wake up to a clear summary instead of an outage.
Can I scale later without rebuilding?
Yes. You can increase your VPS resources - CPU, RAM or storage - with minimal or no downtime.
Do I get SSH access?
Yes — at the site level, with key management, IP restrictions and session controls via the panel.
How fast is support?
Average first response is about 30 minutes, with priority issues handled immediately.
Can I request a manual backup?
Yes. Create full or selective backups in the panel anytime before risky changes.
Where are your data centers?
Core infrastructure in Israel with optimized global reach. More locations coming soon.
How do you handle security patches?
Regular patches during quieter periods, critical fixes deployed immediately after validation.
How do I report abuse?
E-mail abuse@proginter.com with relevant details and we'll handle it quickly.
Can you help with DNS & SSL?
Yes. We prepare records, guide you through DNS transfer and automate certificate renewals.
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Always Available
Never sleeps, ready when you need help.
Smart Fixes
Runs approved fixes automatically and reports back.
Plain English
Explains issues without technical jargon.
